I have used MYOB for many years and was sceptical about trying a new accounting system. However, I have to say that I was extremely impressed by Xero and the implementation that Gillian Rossouw was responsible for.
Xero is very user friendly particularly for people who don’t have an accounting background. My BAS preparation has never been easier. I love the speed with which you can access Xero on line as it is quicker than what I have seen MYOB operate at. The fact that you can log on anywhere and restrict the type of access for each user is fantastic for organisations that have staff in multiple locations and need to work away from the office.
As our staff numbers grew, we upgraded to the medium sized business package which includes a free superannuation clearing house facility. This facility means that I no longer have to prepare superannuation contributions for multiple super funds and it is always processed before the contribution deadline. This feature is well worth the slight increase in fees as the time that is has saved is far greater than the extra cost.
I was extremely happy with the training that Gillian provided during the implementation phase and on an on-going basis. She was able to tailor her training to the knowledge level of the staff that she was training. The fact that she could log in to my computer to see what I was seeing and then provide instructions meant that any issues we were having were resolved very quickly. She also observed our first few payruns to make sure that we were following the correct procedures. Her ZenDesk application is great for recording questions and their answers so that future users can refer to it as a knowledge bank. Gillian always responds to our questions in a timely manner which is greatly appreciated. She has gone out of her way to find us solutions to other business needs such as a time recording system that could be integrated into Xero.
I would happily recommend Xero and Gillian Rossouw to anyone who wants a user-friendly accounting system that can be accessed anywhere anytime.