Software Trainers & Consultants can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with their customers.

BLOG: Strategies For Improved Service Management

Here are some tips on how to introduce a practical and flexible service management solution that will address real world needs.

  • Improve Service Management; Business Alignment; Delivering Better Services; Reacting to Changes; Implement Continuous Improvements
  • Introduce solutions to attain better data and achieve flexible reporting
  • Facilitate continuous service improvement in your organization
  • Manage continuous improvements, consolidation, and more effective processes
  • Implement tools that easily integrate, have cross-departmental functionality, which will drive down costs, and drive continuous improvement
  • Improve your service desk management/tech support and workflow automation
  • Create guidelines for using metrics to demonstrate value to the business and improve processes such as better reporting tools for your organization.
  • Create steps to take to leverage service management tracking

Once you have implemented better processes within your organisation, talk to your clients, demonstrate how these tools have helped you, encourage your clients to use new software solutions “on a try before you buy plan” follow up on their progress to see how these new solutions have assisted their businesses viz; time management tools, project management & job costings, compliance processing hours, management reporting, CRM packages, tracking documents created by different authors to create a centralized database

Gillian Rossouw